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Answers about dialing, numbers, lead enrichment, CRM sync, pricing and security. Can't find it? We're one email away.
Most asked
How much does Personnect cost?
8.5¢ per minute on answered calls, billed per started minute. Local numbers from $1 a month, lead enrichment at 15¢ a lead. Unlimited users, no platform fee. Calls that ring out or are busy cost nothing.
What is a parallel dialer?
A dialer that calls several numbers at once for one rep and connects the rep to whoever answers first. Personnect dials up to five lines per rep, skips voicemail greetings and logs every call to your CRM.
Which CRMs do you integrate with?
Personnect integrates natively with HubSpot and Salesforce, with two-way sync and field mapping you control. Call data, dispositions, and notes sync automatically — your reps never have to manually log anything. Any other CRM works through CSV import and export, and a direct integration can be added on request.
Do I need a CRM to use Personnect?
No. Upload your list and Personnect works as your outbound CRM, with contacts, call history, outcomes and recordings in one place. If you use HubSpot or Salesforce, it integrates natively.
How do you keep my numbers from getting flagged as spam?
We manage your numbers for you. Every number is registered in your company's name with Verizon, AT&T and T-Mobile, eased in before full volume and watched automatically, and flagged numbers are rested until they're clean. Prospects see a local number they're more likely to answer.
Is there a minimum contract?
No. The usage plan has no minimum contract and no seat fees. You pay $0.085 per minute on answered calls and can stop anytime. Enterprise teams can talk to us about discounted rates.
Do I pay per user?
No. Users are unlimited. You pay for calling minutes, local numbers and the leads you choose to enrich.
Do unanswered calls cost anything?
No. You pay only for answered calls. Calls that ring out, are busy or fail are free.
How many lines can a rep dial at once in Personnect?
Up to five. Managers can set a lower limit for their team.
How much does a local number cost?
From $1 a month per number.
Is there a discount for high volume?
Yes. Enterprise teams get discounted per-minute rates, lower the more they dial. The usage plan stays pay as you go with no contract. Talk to us and we'll work out pricing that fits.
Talk to us about Enterprise →How do I get started with Personnect?
Tell us about your team on the Get Started page. We set you up personally and help you bring in your first list.
Get started →General
What is Personnect?
Personnect is a sales enablement platform built to connect your reps with real people — faster. It combines power dialing, contact verification, AI-powered call analysis, and intelligent number management into one tool. Every dial turns into verified data, even when they don't pick up. Less voicemail, more conversations, cleaner data.
How does Personnect help my sales team?
Personnect gives your sales team everything they need to have more conversations and close more deals. The power dialer calls multiple prospects simultaneously and connects your rep the instant someone picks up. Every unanswered call still verifies the contact automatically — so nothing goes to waste. AI analyzes every conversation in real time, capturing disposition, sentiment, talk ratios, objections, and action items. All of that syncs directly to your CRM — no manual logging, no missed follow-ups. Your numbers are managed, rotated, and matched to local area codes so answer rates stay high. More conversations per hour, cleaner data, and full visibility into what's working.
What kind of insights do I get from calls?
Every call is automatically analyzed — you get the disposition, sentiment, talk ratios, action items, and key moments. It all syncs to your CRM so your team can focus on selling, not data entry.
Is there a free trial?
No. Personnect is prepaid: you add funds and pay for what you use (answered minutes, your phone numbers and any lead enrichment), with no subscription and no seat fees.
How many people can use Personnect?
No limit. No seat fees. Add as many reps, managers, and admins as you need — you only pay for the minutes you use.
Who is Personnect for?
B2B sales teams that prospect by phone: SDRs and BDRs working target lists, account executives doing their own outbound, and the managers who run them.
How do I get started with Personnect?
Tell us about your team on the Get Started page. We set you up personally and help you bring in your first list.
Get started →Do I need to install anything?
No. Personnect runs in the browser. Your reps need a computer and either a headset or the built-in microphone.
Can reps call from anywhere?
Yes, from anywhere with a stable internet connection, because Personnect runs in the browser.
Is Personnect a CRM?
It can be. Upload your list and Personnect keeps your contacts, call history, outcomes, recordings and transcripts in one place, so a solo founder or a small team needs nothing else to start calling. If you use HubSpot or Salesforce, it integrates natively, both ways.
Does Personnect replace my sales engagement platform?
No. Personnect focuses on the phone. Many teams keep their sequencing tool for email and cadences and use Personnect for calling.
Who is Michael?
Michael is the assistant built into Personnect. He reads your lead lists, checks every lead's title, company and phone number, and answers questions about your list in plain English.
How lead enrichment works →Can managers see what their team is doing?
Yes. Reports show dials, people reached, voicemails and connect rate, and every call's outcome, transcript and recording is logged.
Who founded Personnect?
Johnny-Lee Reinoso (Co-Founder & CEO) and Niklas Bätge (Co-Founder & CTO).
About us →Where is Personnect based?
Miami, Florida.
Is there help with onboarding?
Yes. We help every team get set up, and Enterprise teams get a dedicated customer success manager.
Can I see Personnect before signing up?
Watch the one-minute tour on the homepage, or tell us about your team and we'll walk you through it.
Dialer
How does the power dialer work?
Personnect calls multiple prospects at the same time. The moment a real person picks up, they're connected to your rep instantly — no delay, no dead air. The other lines are released automatically. More conversations per hour, less waiting around.
How fast do prospects get connected?
Instantly. The moment a real person picks up, your rep is connected — starting from 0ms detection time plus normal network latency. In practice, that's well under a second in most cases. The conversation starts naturally, no awkward pause, no dead air. It's the fastest connection in the industry.
What does a rep see when someone answers?
The contact's name, title and company, Michael's AI insight on the lead, call notes, the last conversation and the call history, before they say hello.
Can reps start and stop a calling session whenever they like?
Yes. The rep starts the session and can stop it at any time.
Can I choose which contacts get called?
Yes. Filter the queue by title, state, company, time zone, when a contact was last called and more before the session starts.
Can I see live numbers during a session?
Yes. The session shows how many contacts were dialed, people reached, voicemails, the connect rate and how many contacts are left.
Are calls recorded?
Calls are recorded by default, and recordings are kept for a year.
Do I get transcripts of my calls?
Yes. Calls are transcribed, and answered calls get a short summary.
What is logged after every call?
The outcome, transcript, recording link, duration, sentiment, talk ratio, action items, and whether a meeting or a callback was set.
Can I use a headset?
Yes. Use a USB headset or your computer's built-in microphone, and pick the audio device in the dialer.
Does Personnect skip numbers on my do-not-call list?
Yes. Numbers on your do-not-call list are never dialed, and they're refused when you import a list.
Can I limit calls to the contact's local business hours?
Yes. Calling-hours rules (8am to 9pm in the contact's local time) can be switched on for your organization.
How many lines can a rep dial at once in Personnect?
Up to five. Managers can set a lower limit for their team.
Is Personnect a power dialer or a parallel dialer?
Both. A parallel dialer is a power dialer that calls several numbers at once, and Personnect dials up to five per rep.
Does Personnect work for a single rep?
Yes. Pricing is per minute with unlimited users, so a single rep pays only for their own answered calls.
Lead enrichment
What is contact verification?
Every call placed through Personnect verifies whether you're reaching the right person — even when they don't answer. Your contact lists stay clean without extra effort, and your reps never waste time chasing disconnected or wrong numbers.
How does verification work on unanswered calls?
When a call goes unanswered, Personnect still captures data about the number and contact. You'll know if the number is active, if you've reached the right person's voicemail, or if the number has been disconnected — all without your rep lifting a finger.
What file types can I upload?
CSV or Excel files from any lead source.
Does my file need a special format?
No. Michael detects the columns automatically.
Do I have to enrich every lead?
No. You choose which leads to enrich, and you only pay for the ones Michael checks.
Can I see what enrichment will cost before it runs?
Yes. Michael tells you how many leads he found and what enrichment will cost before you start.
How do I know when enrichment is done?
Each row updates as its result comes in, so you can watch the list fill in, and Michael tells you when the run is complete.
What happens to stale or retired leads?
They're flagged before anyone dials, so you can leave them out of the session.
Can I ask Michael questions about my list?
Yes. Ask in plain English, for example how many leads are stale or which titles are VP and above.
Can I export an enriched list?
Yes. Enriched lists can be exported.
Does enrichment update my CRM?
If you switch on contact updates, enrichment results are written back to HubSpot or Salesforce.
What's the difference between enrichment and verification on calls?
Enrichment checks a list before you dial. Verification on calls keeps the record current afterwards: even an unanswered call confirms whether the name, title and number still hold.
Does Personnect verify contacts on every call?
Yes. Every call keeps the contact record current, answered or not.
What does Michael check?
Each lead's title and company against their public profile, and the phone number with the carrier. Every lead comes back enriched, stale or retired, with bad numbers flagged.
What do Michael's lead statuses mean?
Enriched: the title, company and phone number check out. Stale: the person has moved on or changed role. Retired: they have left the workforce. Phone bad: the number isn't valid.
Can I enrich leads that are already in my CRM?
Yes. Bring them in from HubSpot or Salesforce, or upload a CSV or Excel file from any lead source.
What is Michael's AI insight?
A short opener Michael writes for each lead from their recent public activity, with the sources it used, so the rep has something real to say in the first ten seconds.
Voicemail detection
What about voicemails and answering machines?
Personnect instantly detects voicemails and skips them — your reps only get connected when a real person answers. No awkward pauses, no wasted time. And even those voicemails generate verified data for your pipeline.
How fast is voicemail detection?
The fastest in the market — under a second. Your reps never have to sit through a voicemail greeting wondering if someone's there. If it's a voicemail, Personnect catches it before your rep even notices.
What does "voicemail verified" mean?
When nobody picks up, Personnect reads the voicemail greeting, checks the name, the title and that the number is live, and marks the contact as voicemail verified.
Pricing
What's included in the pricing?
Everything. $0.085 per minute, no seat fees, no hidden costs. Unlimited users, power dialing, verification, CRM integrations, call recordings, AI analytics, and dedicated number management — all included.
Is there a minimum contract?
No. The usage plan has no minimum contract and no seat fees. You pay $0.085 per minute on answered calls and can stop anytime. Enterprise teams can talk to us about discounted rates.
Is there a platform fee?
No. The platform fee is $0. You pay only for usage: answered minutes, local numbers and enriched leads.
See pricing →What does Enterprise include?
Discounted per-minute rates that get lower the more your team dials, more than five lines per rep, SSO/SAML and audit logs, compliance controls, a dedicated customer success manager and custom integrations.
Is there a discount for high volume?
Yes. Enterprise teams get discounted per-minute rates, lower the more they dial. The usage plan stays pay as you go with no contract. Talk to us and we'll work out pricing that fits.
Talk to us about Enterprise →How can I estimate my monthly cost?
Use the calculator on the pricing page: enter answered calls, average minutes per call, local numbers and leads to enrich.
Open the calculator →Do local numbers cost money if I don't call from them?
Yes. Local numbers are rented monthly, from $1 a month each, whether or not you dial from them.
Why is Personnect priced by usage instead of per seat?
Seat licences charge for every rep whether they dial or not. With usage pricing the bill follows the work: a quiet week costs less and a new hire costs nothing until they start talking.
Do I pay per user?
No. Users are unlimited. You pay for calling minutes, local numbers and the leads you choose to enrich.
How is a minute counted?
From the moment a call is answered until it ends, rounded up to the started minute. A 40-second call is billed as one minute; a 61-second call as two.
Do unanswered calls cost anything?
No. You pay only for answered calls. Calls that ring out, are busy or fail are free.
Are voicemails billed?
A call answered by a voicemail box counts as an answered call. Personnect detects the machine and moves on to the next contact, so it is typically one billed minute.
How much does a local number cost?
From $1 a month per number.
What does lead enrichment cost?
15¢ per lead Michael checks. You choose which leads to enrich.
How much does Personnect cost?
8.5¢ per minute on answered calls, billed per started minute. Local numbers from $1 a month, lead enrichment at 15¢ a lead. Unlimited users, no platform fee. Calls that ring out or are busy cost nothing.
CRM
Which CRMs do you integrate with?
Personnect integrates natively with HubSpot and Salesforce, with two-way sync and field mapping you control. Call data, dispositions, and notes sync automatically — your reps never have to manually log anything. Any other CRM works through CSV import and export, and a direct integration can be added on request.
How does the CRM integration work?
After every call, Personnect automatically pushes the full call details to your CRM — the transcript, disposition, call result, sentiment, and more. It also updates the contact record with the latest verification status and call info. Your reps never need to log calls manually.
What data gets synced to my CRM?
Everything from the call: transcript, duration, what happened (disposition), how the conversation went (sentiment), action items, whether a meeting was booked, recording link, and more — over 20 data points per call. Plus the contact record gets updated with verification status, last call result, and any new info learned.
How do I set up the Salesforce integration?
We provide a complete step-by-step setup guide that walks you through the entire process. Your CRM admin creates the custom fields we need (mostly simple text and number fields), connects Personnect to Salesforce, and data starts flowing. Most teams are set up in under 30 minutes.
Read the full Salesforce integration guide →Why are some Salesforce fields blank after calls in Personnect?
Salesforce lookup fields (like Name, Related To, Assigned To) store internal record IDs, not plain text. If you imported contacts via CSV without including Salesforce IDs, these fields stay blank on Tasks. The fix: use Personnect's direct CRM sync (which handles IDs automatically) or include Salesforce IDs in your CSV import. We wrote a step-by-step guide covering the full setup.
Read the Salesforce lookup fields guide →How do I connect HubSpot or Salesforce?
Sign in to your CRM from Personnect and approve access. There's no middleware to set up.
Does Personnect keep my CRM up to date automatically?
Yes. Contacts can re-import automatically, and every call is logged back without anyone typing.
Can changes in my CRM flow back into Personnect?
Yes. Map a field to sync both ways, and changes made in HubSpot or Salesforce show up in Personnect.
Which call outcomes get pushed to my CRM?
You choose. Pick which outcomes are pushed, and switch call logging or contact updates on and off.
Can I map Personnect data to custom fields?
Yes. Map call and contact data to the fields your team reports on, including custom fields.
Do I need admin rights to connect Salesforce?
Usually your Salesforce admin creates the custom fields and connects Personnect once. Reps don't need to do anything.
Read the Salesforce integration guide →Do I need a CRM to use Personnect?
No. Upload your list and Personnect works as your outbound CRM, with contacts, call history, outcomes and recordings in one place. If you use HubSpot or Salesforce, it integrates natively.
Do I need a third-party connector?
No. You connect by signing in to HubSpot or Salesforce from Personnect; there is no middleware to set up.
Can I choose what syncs?
Yes. Each field can sync into Personnect, back to your CRM, or both, and you choose which call outcomes are pushed.
Is Personnect a native HubSpot integration?
Yes. You connect by signing in to HubSpot from Personnect; no middleware or extra connector is needed.
What gets logged in HubSpot after a call?
A call on the contact with the transcript, duration, recording link, outcome, voicemail detection, sentiment, talk ratio, action items, meeting and callback flags, and the owner.
Which HubSpot records can I import?
Contacts, with their owner and company, filtered the way you need.
Will Personnect overwrite my HubSpot fields?
Only fields you map for pushing. Personnect writes its own data to its own properties.
What does the HubSpot integration cost?
It is included. You pay 8.5¢ per answered minute, numbers from $1 a month and 15¢ per enriched lead, with unlimited users.
Is Personnect a native Salesforce integration?
Yes. You connect by signing in to Salesforce from Personnect; no middleware or extra connector is needed.
Which Salesforce objects can I import?
Contacts, Leads and custom objects you can query, with your own filters.
How are calls logged in Salesforce?
As Tasks by default, with the fields you map. You can choose a different target object.
How long does the Salesforce setup take?
Most teams are set up in under 30 minutes, mostly spent creating custom fields.
Numbers
How do you keep my numbers from getting flagged as spam?
We manage your numbers for you. Every number is registered in your company's name with Verizon, AT&T and T-Mobile, eased in before full volume and watched automatically, and flagged numbers are rested until they're clean. Prospects see a local number they're more likely to answer.
How does local presence calling work?
When you call a prospect, Personnect automatically shows a phone number from their area. People are much more likely to pick up a local call. Your numbers are managed, rotated, and kept clean so answer rates stay high.
How do I get local numbers?
Rent them inside Personnect. Coverage shows which area codes your list needs, so you only pay for the numbers that matter.
How local presence works →Can I have numbers in many area codes?
Yes. Add local numbers in every market you call.
Can I see the health of each number?
Yes. Every number's status is shown on the Numbers page.
Why do new numbers start slowly?
New numbers ease in before they carry full volume, which keeps them in good standing from day one.
What caller ID do my prospects see?
A local number from or near their area, registered in your company's name.
Why are my sales calls showing up as Spam Likely?
Carriers and their analytics partners label numbers whose calling looks like spam: sudden high volume, many short or unanswered calls, rejections and complaints.
Can Personnect guarantee my numbers won't be flagged?
No one can; labels are set by carriers and their analytics partners. Personnect keeps your numbers in the best standing it can: registered in your company's name, eased in, spread evenly, watched, and rested when flagged.
Which carriers are my numbers registered with?
Verizon, AT&T and T-Mobile, in your company's name.
What happens to a flagged number?
Personnect takes it out of rotation automatically and rests it until it's clean, so your reps keep calling from healthy numbers.
Do I need to do anything to keep my numbers clean?
No. Registration and number health run automatically in the background.
How does Personnect choose which number to call from?
It picks the closest local number you have for each contact and spreads calls evenly across your numbers. You can also set the number yourself.
How many local numbers do I need?
It depends on where your contacts are. Coverage shows which area codes your list needs, so you can rent only those.
Can I choose the number myself?
Yes. Choose a number yourself, or let Personnect pick the closest one on every call.
Will local numbers get flagged as spam?
Any number can be labeled if it is overused. Personnect registers every number in your company's name, spreads calls evenly and rests flagged numbers automatically.
Security & compliance
Is my data secure?
Data is encrypted in transit, our database is encrypted at rest, each customer's data is kept separate, and our staff sign in with two-factor login. Our Security page lists every measure.
Are you TCPA compliant?
Personnect gives you tools that help you follow the TCPA and state calling rules: do-not-call suppression, calling hours and state rules. You stay responsible for how you call, as our Terms of Service explain.
Do you support single sign-on (SSO)?
Yes. SSO/SAML is part of Enterprise.
Are audit logs available?
Yes. Audit logs are part of Enterprise.
Can I require consent before a contact is called?
Yes. A consent requirement can be switched on for your organization.
Can I apply stricter rules for certain states?
Yes. Stricter state rules can be switched on for your organization.
How do I report a security issue?
Email contact@personnect.ai with the details. We review the reports we receive.
Security at Personnect →Cold calling
Is cold calling still effective?
Yes, when the list is accurate and the numbers are trusted. The phone is still one of the fastest ways to start a real conversation with a buyer.
What is a good connect rate for cold calling?
It depends on your list, your market and how you dial, so the trend on your own lists matters more than any benchmark. Accurate data and healthy local numbers move it the most.
Read: what is a good connect rate? →What's the difference between a dial, a connect and a conversation?
A dial is any call placed. A connect is a call a person answers. A conversation is a connect that goes past the first few seconds into a real exchange.
How do I improve my connect rate?
Call accurate numbers, call from local numbers in good standing, and call when your buyers are reachable. Removing stale and wrong numbers before you dial helps the most.
What is the difference between connect rate and conversion rate?
Connect rate is the share of dials that reach a person. Conversion rate is the share of those conversations that turn into the next step, such as a meeting.
What is a meeting-booked rate?
The share of conversations that end with a meeting on the calendar. It's one of the clearest measures of a calling team's output.
What should I measure for an SDR team?
Conversations, meetings booked and pipeline created matter more than raw dials. Dial counts alone can hide a bad list.
Read: dialer metrics that mislead managers →What is a call disposition?
The recorded outcome of a call, such as connected, voicemail, wrong number or meeting booked, so reports and follow-ups use the same labels.
Read: what is call disposition? →What is talk ratio?
How much of a call the rep spoke compared with the prospect. On discovery calls, listening more than you talk usually works better.
Read: what is talk ratio? →What is sentiment analysis on sales calls?
Software that scores the tone of a call, positive, neutral or negative, from what was said, so managers can find the calls worth reviewing.
Read: sentiment analysis in sales calls →What does Spam Likely mean on a phone?
It's a warning label a carrier shows when it thinks a number is making unwanted calls. Most people don't answer a call with that label.
Keep your numbers off Spam Likely →How can I tell if my number is flagged as spam?
Watch for pickups falling off on a number that used to work well, or prospects who used to call back going quiet. A colleague on a different carrier can also call-test it.
Can a flagged number recover?
Often, yes. A label can fade once a number is rested and its calling looks normal again, but there's no guaranteed timeline.
What is local presence dialing?
Calling each prospect from a number in or near their own area code, so the call shows up as local on their phone.
Read: what is local presence dialing? →Does local presence actually work?
Yes. Prospects are more likely to pick up a call from their own area code, so local presence earns more pickups. It works best when the numbers are healthy, registered in your company's name and not overused.
What is a power dialer?
A dialer that places calls automatically from a list, so reps never type a number. Single-line versions dial one number at a time; multi-line versions, also called parallel dialers, dial several at once.
Read: what is a power dialer? →What is a predictive dialer?
A call-center dialer that paces calls to agent availability across a whole floor. It suits high-volume campaigns more than an SDR working a target list.
Read: power vs auto vs predictive dialers →Power dialer or parallel dialer: which is better for SDRs?
For an SDR working a list, a parallel dialer usually means more conversations per hour, because several numbers ring at once. A single-line power dialer suits slower, heavily researched calls.
Read: parallel dialer vs power dialer →What is answering machine detection?
Technology that tells, in the first seconds of a call, whether a person or a voicemail box answered, so a dialer can connect people and skip machines.
Read: what is answering machine detection? →Should I leave voicemails on cold calls?
It depends on your motion. A short, specific voicemail can earn callbacks on high-value accounts; on high-volume lists many teams skip voicemail and call again later.
How many times should I call a prospect?
Several attempts spread over different days and times reach more people than a single call. Respect anyone who asks not to be called again and add them to your do-not-call list.
When is the best time to make cold calls?
It varies by industry and role. Test different windows on your own lists, keep the ones that connect, and always call within the contact's local business hours.
How long should a cold call be?
Long enough to earn the next step. Most first calls aim for a meeting or a clear no, not a full pitch.
How do I open a cold call?
Say who you are, why you're calling this person specifically, and ask a simple question. Something real about them, like a recent promotion, earns more attention than a script.
Should SDRs use a script?
A short talk track helps, especially for new reps, but calls go better when reps adapt to what the prospect says instead of reading lines.
What is objection handling?
Responding to a prospect's reason not to continue, like "not interested" or "no budget", by acknowledging it and asking a question that keeps the conversation open.
What are the most common cold call objections?
"Not interested", "send me an email", "we already have something", "no budget" and "call me later".
How do I handle "just send me an email"?
Agree, then ask one question that makes the email worth reading, such as what they'd want it to cover. It keeps the conversation going for a few more seconds.
What is a gatekeeper, and how do I get past one?
The person who answers for an executive, such as an assistant or receptionist. Be polite, be specific about why you're calling, and ask for help rather than trying to trick your way through.
How should I handle a callback?
Answer with context: who you are, why you called and what you'd like to discuss. When every call is logged, that context is one click away.
What's the difference between a cold call and a warm call?
A cold call reaches someone with no prior contact. A warm call follows an earlier touch, such as an email reply, a referral or a website visit.
Why does contact data go stale?
People change jobs, get promoted and retire, companies restructure, and phone numbers get reassigned. A list that was right six months ago is partly wrong today.
Read: the compounding cost of bad phone data →What is lead enrichment?
Adding and checking information on a lead, such as current title, company and a working phone number, before you reach out.
What is a direct dial?
A phone number that reaches the person directly, rather than a company switchboard.
What is a call queue?
The contacts a rep will call in a session, usually filtered by title, region or when they were last called.
What's the difference between an SDR and a BDR?
Both prospect and book meetings for account executives. Many companies use the terms interchangeably; where they differ, SDRs often work inbound leads and BDRs outbound.
How should SDR teams structure calling time?
Protect focused calling blocks with no meetings or email, prepare the list beforehand, and review the results after each block.
Read: how top SDR teams structure calling blocks →How do I keep reps motivated during calling blocks?
Fewer dead dials helps most: when more calls turn into conversations, reps stay sharp. Short blocks with clear goals and quick reviews help too.
What is a discovery call?
The first real conversation with a prospect, focused on understanding their situation and whether there's a fit, rather than on pitching.
What is pipeline in sales?
The open opportunities a team is working, from the first meeting to a closed deal. Meetings booked from calls are where much of it starts.
What is a sales cadence?
A planned sequence of touches, such as calls, emails and social messages, spread over days or weeks.
What is speed to lead?
How fast a team responds to a new inbound lead. Faster responses reach more people while their interest is fresh.
Read: speed to lead is dead →What is the do-not-call list?
A list of numbers that must not be called. Respect opt-outs and keep your own internal do-not-call list; national and state rules also apply, so check what covers your market.
What is a parallel dialer?
A dialer that calls several numbers at once for one rep and connects the rep to whoever answers first. Personnect dials up to five lines per rep, skips voicemail greetings and logs every call to your CRM.
Still have questions?
Tell us about your team and we'll get back to you.