JustCall vs CloudTalk: dialers, seats and terms side by side
Choose between JustCall and CloudTalk by comparing their dialers, user minimums and billing terms against how your team calls, all sourced below. Personnect is a third option at 8.5¢/min on answered calls, with unlimited users.
| JustCall | CloudTalk | Personnect | |
|---|---|---|---|
| What it is | JustCall describes itself as a platform combining voice, SMS, workflow automation and AI coaching and call scoring.1 | CloudTalk describes itself as an AI business phone system for sales and support.2 | A parallel dialer for B2B outbound sales teams |
| Who it's for | JustCall says it is built for every team, naming inbound and outbound teams, sales managers, CX leaders and sales & ops leaders.3 | CloudTalk says it is for sales and support teams who live on the phone.2 | It works for a single rep: pricing is per minute with unlimited users, so one rep pays only for their own answered calls |
| Pricing model | JustCall prices its plans per user per month.1 | CloudTalk lists its plan prices per user per month.4 | 8.5¢ per minute on answered calls; calls that ring out, are busy or fail cost nothing |
| User minimum | JustCall lists a minimum of 2 licenses on its per-user plans.1 | CloudTalk requires a minimum of one user on its basic plans and three users on its Expert plan.4 | No seat fees, no platform fee and unlimited users |
| Billing | JustCall offers monthly or annual billing, with a discount on annual plans.1 | CloudTalk says monthly plans need no long-term contract, while discounted annual billing comes with a 12-month commitment.4 | No contract and no minimum term on the usage plan |
| Parallel dialing | JustCall offers power, dynamic and 10-line parallel dialers.3 | CloudTalk's Parallel Dialer dials up to 10 numbers at once.4 | Up to five lines at once per rep |
| CRM | JustCall offers native integrations with HubSpot, Salesforce and more than 70 other tools.3 | CloudTalk lists 95+ standard CRM, helpdesk and ATS integrations.4 | Native two-way integrations with HubSpot and Salesforce; any other CRM through CSV import and export, and a direct integration on request |
JustCall vs CloudTalk: the short answer
On dialing, read the two side by side:
- JustCall offers power, dynamic and 10-line parallel dialers.3
- CloudTalk's Parallel Dialer dials up to 10 numbers at once.4 CloudTalk also offers a Power Dialer with automated sequential dialing.4
Once dialing is covered, the choice turns on terms, integrations and the rest of the platform, which the sections below go through.
Terms: users, billing and trials
Users
JustCall lists a minimum of 2 licenses on its per-user plans.1 JustCall's Business plan requires a minimum of 10 licenses and is priced by quote.1 CloudTalk requires a minimum of one user on its basic plans and three users on its Expert plan.4
Billing
JustCall offers monthly or annual billing, with a discount on annual plans.1 CloudTalk says monthly plans need no long-term contract, while discounted annual billing comes with a 12-month commitment.4
Trials
JustCall offers a 14-day free trial.1 CloudTalk offers a 14-day trial with no credit card needed.2
Beyond the dialer
JustCall offers Local Number Bundles: local phone numbers from area codes of your choice.1 JustCall lists a voicemail automation suite among its SalesPro features.1 CloudTalk offers AI voice agents as an add-on.2
Integrations
JustCall offers native integrations with HubSpot, Salesforce and more than 70 other tools.3 CloudTalk lists 95+ standard CRM, helpdesk and ATS integrations.4
Count only the features your team will use in its first month. Anything beyond that is a reason to pay more later, not now.
What reviewers say
One Trustpilot reviewer wrote of JustCall: “They have switched to an AI support system that makes it very annoying to talk to a person quickly.”5
It is one review, but support access is worth testing during any trial: open a ticket and see how long a person takes to reply.
A third option: Personnect
Personnect is a parallel dialer for B2B outbound sales teams. It charges 8.5¢ per minute on answered calls; calls that ring out, are busy or fail cost nothing. It has no seat fees, no platform fee and unlimited users, and no contract and no minimum term on the usage plan.
Michael, the assistant built into Personnect, checks each lead's title, company and phone number before anyone dials. Every lead comes back enriched, stale or retired, with bad numbers flagged.
Personnect dials up to five lines at once per rep. If more lines per rep is what you need, compare the parallel dialing row above.
How to choose
- Sales and support on one system: CloudTalk says it is for sales and support teams who live on the phone.2 JustCall says it is built for every team, naming inbound and outbound teams, sales managers, CX leaders and sales & ops leaders.3
- Small team: compare the user minimums before you book a demo.
- Commitment: compare the billing row, and ask how cancellation works on each plan.
- CRM: confirm your CRM is on each list and that call outcomes sync back to it.
Questions, answered
Do JustCall and CloudTalk both have parallel dialers?
JustCall offers power, dynamic and 10-line parallel dialers. [3] CloudTalk's Parallel Dialer dials up to 10 numbers at once. [4]
Does CloudTalk require an annual contract?
CloudTalk says monthly plans need no long-term contract, while discounted annual billing comes with a 12-month commitment. [4]
What is JustCall's minimum license count?
JustCall lists a minimum of 2 licenses on its per-user plans. [1] JustCall's Business plan requires a minimum of 10 licenses and is priced by quote. [1]
How long are the JustCall and CloudTalk trials?
JustCall offers a 14-day free trial. [1] CloudTalk offers a 14-day trial with no credit card needed. [2]
Where these facts come from
Facts about other products come from their own websites; buyer quotes come from public review pages. Each was checked on the date shown.
- JustCall: justcall.io/pricing · checked
- CloudTalk: cloudtalk.io · checked
- JustCall: justcall.io · checked
- CloudTalk: cloudtalk.io/pricing · checked
- Trustpilot review of JustCall · checked