Aircall vs CloudTalk: seats, dialers and billing
To decide between Aircall and CloudTalk, compare user minimums, billing commitments and dialing options for the size of team you have today. For an outbound sales team, Personnect is a third option at 8.5¢/min, with no seat fees and no contract on the usage plan.
| Aircall | CloudTalk | Personnect | |
|---|---|---|---|
| What it is | Aircall describes itself as an AI-powered platform bringing together voice agents, workflows and real-time coaching.1 | CloudTalk describes itself as an AI business phone system for sales and support.2 | A parallel dialer for B2B outbound sales teams |
| Pricing model | Aircall prices its plans per license per month.3 | CloudTalk lists its plan prices per user per month.4 | 8.5¢ per minute on answered calls; calls that ring out, are busy or fail cost nothing |
| User minimum | Aircall says all plans require a minimum of 3 licenses, regardless of billing cycle.3 | CloudTalk requires a minimum of one user on its basic plans and three users on its Expert plan.4 | No seat fees, no platform fee and unlimited users |
| Contract and billing | Aircall offers both annual and monthly billing, with a discount on annual plans.3 | CloudTalk says monthly plans need no long-term contract, while discounted annual billing comes with a 12-month commitment.4 | No contract and no minimum term on the usage plan |
| Dialing | Aircall says users can import up to 1,000 numbers and dial them in sequence.3 | CloudTalk's Parallel Dialer dials up to 10 numbers at once.4 | Up to five lines at once per rep |
| Integrations | Aircall says it integrates with 250+ tools, including Salesforce, HubSpot, Zendesk, Intercom and Pipedrive.3 | CloudTalk lists 95+ standard CRM, helpdesk and ATS integrations.4 | Native two-way integrations with HubSpot and Salesforce; any other CRM through CSV import and export, and a direct integration on request |
| Getting started | Aircall says it offers free access to test the platform before committing.3 | CloudTalk offers a 14-day trial with no credit card needed.2 | Book a demo |
Aircall vs CloudTalk: the short answer
Start with the commitment you are willing to make:
- Aircall says all plans require a minimum of 3 licenses, regardless of billing cycle.3 Aircall offers both annual and monthly billing, with a discount on annual plans.3
- CloudTalk requires a minimum of one user on its basic plans and three users on its Expert plan.4 CloudTalk says monthly plans need no long-term contract, while discounted annual billing comes with a 12-month commitment.4
Then compare dialing. CloudTalk's Parallel Dialer dials up to 10 numbers at once.4 CloudTalk also offers a Power Dialer with automated sequential dialing.4 Aircall says users can import up to 1,000 numbers and dial them in sequence.3
Who each one is for
- CloudTalk: CloudTalk says it is for sales and support teams who live on the phone.2 CloudTalk describes itself as an AI business phone system for sales and support.2
- Aircall: Aircall describes itself as an AI-powered platform bringing together voice agents, workflows and real-time coaching.1
If you run support and sales on one system, test both on an inbound flow as well as an outbound one. A tool that suits your support desk may still slow down a rep working a cold list, and the reverse.
AI voice agents
Aircall offers AI Voice Agents that answer and resolve calls, with or without a phone system.3 CloudTalk offers AI voice agents as an add-on.2
Ask how each agent is billed, what it can do without a person, and how its calls show up in your CRM.
What reviewers say
One Trustpilot reviewer wrote of Aircall: “They refuse to publish their customer support phone number on their website.”5
One review is one person's experience. Use it as a prompt to ask both vendors how you reach a person in support on the plan you would buy.
A third option: Personnect
For an outbound team that wants to stop paying per user, Personnect is a parallel dialer for B2B outbound sales teams that calls up to five people at once per rep. It charges 8.5¢ per minute on answered calls; calls that ring out, are busy or fail cost nothing. It has no seat fees, no platform fee and unlimited users, and no contract and no minimum term on the usage plan.
Personnect calls each contact from a local number in their own area code, with local numbers from $1 a month each.
If you want more lines per rep than five, CloudTalk's Parallel Dialer dials up to 10 numbers at once.4
How to choose between Aircall and CloudTalk
- Going monthly? Compare the contract and billing row before you look at anything else.
- One or two users? Compare the user minimums.
- Calling through lists all day? Compare the dialing rows.
- Want a long test? Aircall says it offers free access to test the platform before committing.3 CloudTalk offers a 14-day trial with no credit card needed.2
Questions, answered
Does CloudTalk require a contract?
CloudTalk says monthly plans need no long-term contract, while discounted annual billing comes with a 12-month commitment. [4]
What is Aircall's minimum number of licenses?
Aircall says all plans require a minimum of 3 licenses, regardless of billing cycle. [3]
Does CloudTalk have a parallel dialer?
CloudTalk's Parallel Dialer dials up to 10 numbers at once. [4] Personnect dials up to five lines at once per rep.
Can I try CloudTalk or Aircall first?
CloudTalk offers a 14-day trial with no credit card needed. [2] Aircall says it offers free access to test the platform before committing. [3]
Where these facts come from
Facts about other products come from their own websites; buyer quotes come from public review pages. Each was checked on the date shown.
- Aircall: aircall.io · checked
- CloudTalk: cloudtalk.io · checked
- Aircall: aircall.io/pricing · checked
- CloudTalk: cloudtalk.io/pricing · checked
- Trustpilot review of Aircall · checked