Aircall vs Dialpad: what each one is built to do
Compare Aircall and Dialpad on what each says it is, how it prices, and what its AI agents do, then check integrations against your stack. If what you need is an outbound dialer for a sales team, Personnect is a third option at 8.5¢/min with no seats.
| Aircall | Dialpad | Personnect | |
|---|---|---|---|
| What it is | Aircall describes itself as an AI-powered platform bringing together voice agents, workflows and real-time coaching.1 | Dialpad describes itself as an all-in-one customer communication platform with AI.2 | A parallel dialer for B2B outbound sales teams |
| Pricing model | Aircall prices its plans per license per month.3 Aircall says all plans require a minimum of 3 licenses, regardless of billing cycle.3 | Not found in our sources | 8.5¢ per minute on answered calls; no seat fees, no platform fee and unlimited users |
| AI pricing | Not found in our sources | Dialpad prices its agentic AI per conversation, drawn from a purchased pool of AI Agent Credits.4 | Every feature is included on the usage plan, with lead enrichment at 15¢ a lead |
| Outbound calling | Aircall says users can import up to 1,000 numbers and dial them in sequence.3 | Dialpad pitches its Outbound Sales product at reps, offering AI insights and automations to close more deals.2 | Up to five lines at once per rep |
| AI | Aircall offers AI Voice Agents that answer and resolve calls, with or without a phone system.3 | Dialpad offers always-on AI agents that execute workflows autonomously across voice and digital channels.2 | Michael, the assistant built into Personnect, checks each lead's title, company and phone number before anyone dials |
| Integrations | Aircall says it integrates with 250+ tools, including Salesforce, HubSpot, Zendesk, Intercom and Pipedrive.3 | Dialpad integrates with Salesforce, Zendesk, Microsoft Teams and Google Workspace.2 | Native two-way integrations with HubSpot and Salesforce; any other CRM through CSV import and export, and a direct integration on request |
| Getting started | Aircall says it offers free access to test the platform before committing.3 | Dialpad's homepage offers a Start free trial option.2 | Book a demo |
Aircall vs Dialpad: the short answer
Read how each describes itself first; it tells you which team each is built around.
- Aircall describes itself as an AI-powered platform bringing together voice agents, workflows and real-time coaching.1
- Dialpad describes itself as an all-in-one customer communication platform with AI.2 Dialpad pitches its Outbound Sales product at reps, offering AI insights and automations to close more deals.2
Then compare the buying terms. Aircall prices its plans per license per month.3 Aircall says all plans require a minimum of 3 licenses, regardless of billing cycle.3 For Dialpad, the pricing we found covers its AI only. Dialpad prices its agentic AI per conversation, drawn from a purchased pool of AI Agent Credits.4
AI agents and automation
Each company describes its AI agents this way:
- Aircall offers AI Voice Agents that answer and resolve calls, with or without a phone system.3
- Dialpad offers always-on AI agents that execute workflows autonomously across voice and digital channels.2
If you are evaluating AI voice agents, ask how each one is billed and which calls it is allowed to make for you. The AI dialer entry in our glossary explains the difference between a dialer that helps a rep and a voice agent that holds the conversation itself.
Integrations
Aircall says it integrates with 250+ tools, including Salesforce, HubSpot, Zendesk, Intercom and Pipedrive.3 Dialpad integrates with Salesforce, Zendesk, Microsoft Teams and Google Workspace.2
List every system your call data has to reach, from the CRM to the helpdesk and team chat, and check each one against both lists. Then ask for a demo of the sync with your own records, not a sample account.
What reviewers say
One Trustpilot reviewer wrote of Aircall: “the contract feels built to trap and upsell, not to let you leave cleanly.”5
A single review is not a verdict, but it is a good reason to ask any phone vendor for the cancellation terms in writing before you sign.
A third option: Personnect
If your need is outbound selling, Personnect is a parallel dialer for B2B outbound sales teams that calls up to five people at once per rep. It charges 8.5¢ per minute on answered calls, and calls that ring out, are busy or fail cost nothing. It has no seat fees, no platform fee and unlimited users, and no contract and no minimum term on the usage plan.
Michael, the assistant built into Personnect, checks each lead's title, company and phone number before anyone dials. The summary, transcript and outcome of every call are logged and synced to your CRM, so the rep has nothing to type.
How to choose
- Who will use it? A support desk, a sales floor, or everyone in the company.
- How will you pay? Aircall prices its plans per license per month.3 Ask Dialpad what your team would pay for calling.
- Will you use AI agents? Dialpad prices its agentic AI per conversation, drawn from a purchased pool of AI Agent Credits.4
- Can you start small? Aircall says all plans require a minimum of 3 licenses, regardless of billing cycle.3
- Can you test it? Aircall says it offers free access to test the platform before committing.3 Dialpad's homepage offers a Start free trial option.2
Questions, answered
How does Dialpad price its AI agents?
Dialpad prices its agentic AI per conversation, drawn from a purchased pool of AI Agent Credits. [4]
Does Aircall require a minimum number of licenses?
Aircall says all plans require a minimum of 3 licenses, regardless of billing cycle. [3]
Does Dialpad integrate with Salesforce?
Dialpad integrates with Salesforce, Zendesk, Microsoft Teams and Google Workspace. [2]
Is Personnect a replacement for Aircall or Dialpad?
Personnect is a parallel dialer for B2B outbound sales teams. Aircall describes itself as an AI-powered platform bringing together voice agents, workflows and real-time coaching. [1] Dialpad describes itself as an all-in-one customer communication platform with AI. [2] If you need a dialer for outbound sales, compare Personnect. If you need more than outbound calling, start with how each of the other two describes itself.
Where these facts come from
Facts about other products come from their own websites; buyer quotes come from public review pages. Each was checked on the date shown.
- Aircall: aircall.io · checked
- Dialpad: dialpad.com · checked
- Aircall: aircall.io/pricing · checked
- Dialpad: dialpad.com/pricing · checked
- Trustpilot review of Aircall · checked