Dialpad vs RingCentral: how to choose for your company
Choose between Dialpad and RingCentral by deciding who will use the system, how you want to be billed and which apps it must connect to, then check the sourced comparison below. If you only need a dialer for an outbound sales team, Personnect is a third option at 8.5¢/min.
| Dialpad | RingCentral | Personnect | |
|---|---|---|---|
| What it is | Dialpad describes itself as an all-in-one customer communication platform with AI.1 | RingCentral describes itself as an agentic voice AI platform for customer outcomes.2 | A parallel dialer for B2B outbound sales teams |
| Who it's for | Dialpad pitches its Outbound Sales product at reps, offering AI insights and automations to close more deals.1 | RingCentral says it serves organizations of all sizes.2 | It works for a single rep: pricing is per minute with unlimited users, so one rep pays only for their own answered calls |
| Pricing model | Not found in our sources | RingCentral lists its plan prices per user per month.3 RingCentral offers a discount for paying annually.3 | 8.5¢ per minute on answered calls; calls that ring out, are busy or fail cost nothing |
| AI pricing | Dialpad prices its agentic AI per conversation, drawn from a purchased pool of AI Agent Credits.4 | Not found in our sources | Every feature is included on the usage plan, with lead enrichment at 15¢ a lead |
| Calling features | Dialpad offers always-on AI agents that execute workflows autonomously across voice and digital channels.1 | RingCentral lists Outbound Dialing among its RingCX contact-center products.2 | Up to five lines at once per rep |
| Integrations | Dialpad integrates with Salesforce, Zendesk, Microsoft Teams and Google Workspace.1 | RingCentral offers pre-built integrations with apps like Salesforce, HubSpot, Zendesk and ServiceNow.3 | Native two-way integrations with HubSpot and Salesforce; any other CRM through CSV import and export, and a direct integration on request |
| Getting started | Dialpad's homepage offers a Start free trial option.1 | RingCentral offers a 14-day free trial to new subscribers only.3 | Book a demo |
Dialpad vs RingCentral: the short answer
Start with how each describes itself:
- Dialpad describes itself as an all-in-one customer communication platform with AI.1
- RingCentral describes itself as an agentic voice AI platform for customer outcomes.2 RingCentral says it serves organizations of all sizes.2
If you are choosing one system for the whole company, compare these two on integrations, AI and terms. If you are choosing a dialer for an outbound team, read the Personnect section as well.
AI and outbound calling
Dialpad offers always-on AI agents that execute workflows autonomously across voice and digital channels.1 Dialpad pitches its Outbound Sales product at reps, offering AI insights and automations to close more deals.1
RingCentral lists Outbound Dialing among its RingCX contact-center products.2
For a sales team, ask each to show a rep working a call list end to end: how the next call starts, where notes go, and what lands in the CRM afterwards.
Pricing and terms
RingCentral lists its plan prices per user per month.3 RingCentral offers a discount for paying annually.3
For Dialpad, the pricing we found covers its AI only. Dialpad prices its agentic AI per conversation, drawn from a purchased pool of AI Agent Credits.4 Ask what calling would cost for your team as well.
Dialpad's homepage offers a Start free trial option.1 RingCentral offers a 14-day free trial to new subscribers only.3
For a company-wide phone system, the renewal terms matter as much as the starting price. Get them in writing before you sign.
What reviewers say about RingCentral
On Trustpilot, one RingCentral reviewer wrote: “Customer service is horrible and to try and cancel is even worse.”5 Another wrote: “They state that they automatically renew the service for 2 years and do not provide any notice.”5
These are individual accounts, not a ruling on the company. They are a reason to read the renewal and cancellation terms in any phone contract, with any vendor, before you sign.
A third option: Personnect
If you are replacing phones for every employee, start with the two platforms above.
If the job is outbound selling, Personnect is a parallel dialer for B2B outbound sales teams that calls up to five people at once per rep. It charges 8.5¢ per minute on answered calls, and calls that ring out, are busy or fail cost nothing. It has no seat fees, no platform fee and unlimited users, and no contract and no minimum term on the usage plan.
It offers native two-way integrations with HubSpot and Salesforce; any other CRM through CSV import and export, and a direct integration on request. The summary, transcript and outcome of every call are logged and synced to your CRM, so the rep has nothing to type.
How to choose
- Whole company or one team? A company-wide system and a sales dialer are different purchases; decide which one you are making.
- AI features: ask how each bills for them. Dialpad prices its agentic AI per conversation, drawn from a purchased pool of AI Agent Credits.4
- Contract length: read the renewal terms before you sign.
- Trial: RingCentral offers a 14-day free trial to new subscribers only.3 Dialpad's homepage offers a Start free trial option.1
Questions, answered
Does RingCentral offer a discount for annual billing?
RingCentral offers a discount for paying annually. [3]
How is Dialpad's AI priced?
Dialpad prices its agentic AI per conversation, drawn from a purchased pool of AI Agent Credits. [4]
Do Dialpad and RingCentral integrate with Salesforce?
Dialpad integrates with Salesforce, Zendesk, Microsoft Teams and Google Workspace. [1] RingCentral offers pre-built integrations with apps like Salesforce, HubSpot, Zendesk and ServiceNow. [3]
Does RingCentral have an outbound dialer?
RingCentral lists Outbound Dialing among its RingCX contact-center products. [2]
Where these facts come from
Facts about other products come from their own websites; buyer quotes come from public review pages. Each was checked on the date shown.
- Dialpad: dialpad.com · checked
- RingCentral: ringcentral.com · checked
- RingCentral: ringcentral.com/office/plansandpricing.html · checked
- Dialpad: dialpad.com/pricing · checked
- Trustpilot review of RingCentral · checked