PhoneBurner vs Kixie: how they compare for outbound teams

PhoneBurner vs Kixie: the short answer

Start with how you want your reps to dial. PhoneBurner says its Power Dialer multiplies calls and live connections.¹ Kixie's Multi-Line PowerDialer plan power-dials up to 4 lines simultaneously.⁴

Then look at where your contacts live. PhoneBurner integrates with Salesforce, HubSpot, Zoho, Zoom and Zapier, and says it can integrate with virtually any CRM.³ Kixie lists integrations with HubSpot, Salesforce, Zoho, Pipedrive and Zapier.² PhoneBurner's own CRM helps agents manage contacts and follow up via calls, emails and SMS.³

If you already know your CRM and how many lines each rep should dial, the table above will narrow it quickly. If you only need outbound dialing, compare the Personnect option below too.

Where PhoneBurner and Kixie differ

Dialing

PhoneBurner says its Power Dialer multiplies calls and live connections.¹ Kixie's Multi-Line PowerDialer plan power-dials up to 4 lines simultaneously.⁴ Kixie's plan comparison lists Professional, Single-Line PowerDialer and Multi-Line PowerDialer plans.⁴

CRM

PhoneBurner integrates with Salesforce, HubSpot, Zoho, Zoom and Zapier, and says it can integrate with virtually any CRM.³ PhoneBurner's own CRM helps agents manage contacts and follow up via calls, emails and SMS.³ Kixie says all plans include its core business phone service, CRM integration and US-based support.⁴ Kixie lists integrations with HubSpot, Salesforce, Zoho, Pipedrive and Zapier.²

Extras

PhoneBurner's Connect Scores use real-world carrier signals to score numbers in real time.¹ Kixie offers Conversation Intelligence, AI-powered call analysis, as a premium add-on.⁴

Pricing

PhoneBurner prices its plans per user per month.³

What reviewers say

A single review is one person's experience, not a verdict on a product. Reviews are still useful for deciding what to ask in a demo.

On Trustpilot, one PhoneBurner reviewer wrote: “Issues after issues and more issues. No human support, no phone, person to person talk.”⁵ One Kixie reviewer wrote: “absolutely zero, and I mean zero, customer support. Everything is done automatically.”⁶

Ask both companies how support works on the plan you would buy: by phone, chat or email, and how quickly a person replies.

Who each one is for

• PhoneBurner: PhoneBurner pitches itself to sales teams with the line 'Making good sales teams unstoppable'.¹ PhoneBurner describes its sales dialer as helping teams turn more dials into live conversations.¹
• Kixie: Kixie describes itself as an AI-powered communications platform for modern revenue teams.²

Both lines are broad. The deciding questions are practical: your CRM, the number of lines each rep should dial, and whether you want contact management inside the dialer.

A third option: Personnect

Personnect is a parallel dialer for B2B outbound sales teams that calls up to five people at once per rep. Voicemail is detected and skipped, so the rep moves on to the next contact. It charges 8.5¢ per minute on answered calls; calls that ring out, are busy or fail cost nothing. It has no seat fees, no platform fee and unlimited users, and no contract and no minimum term on the usage plan.

No CRM needed: upload a list and Personnect works as your outbound CRM, with contacts, call history, outcomes and recordings in one place. It also offers native two-way integrations with HubSpot and Salesforce; any other CRM through CSV import and export, and a direct integration on request.

How to choose between PhoneBurner and Kixie

• One line or several: decide whether your reps should dial one contact at a time or several at once, then match that to a plan.
• Your CRM: confirm yours is on the list, and ask whether the sync goes both ways.
• Support: ask how you reach a person when something breaks mid-session.
• The trial: PhoneBurner's free trial gives free minutes to test-drive the dialer.³ Kixie offers a 7-day free trial with no credit card required.⁴