How to remove Spam Likely from your number
You can't switch a Spam Likely label off yourself: the carrier that shows it, or its analytics partner, decides when it comes off. What you can do is stop the calling that made the number look like spam, move outbound calls off the flagged number, and give the label time to clear.
Why there's no remove button
The label isn't yours to edit. Carriers and their analytics partners set it, based on how your number has been calling and how people have responded, and it shows only on the phone of the person you call. Nothing on your side shows it, and nothing on your side can delete it.
Each carrier also decides on its own. A number can lose its label on one network and keep it on another, so a fix has to change the calling itself, not just one network's view of it.
Background on what the label is: how does Spam Likely work.
What you can change
- Take the number out of outbound calling for now. Keep it for callbacks and for calls people expect.
- Spread the work. Don't let one number carry a whole team's calling.
- Fix the list. Calling people who have no reason to hear from you is how hang-ups and reports start.
- Stop calling anyone who asks. Keep an internal do-not-call list and check it before every calling block.
- Check whether someone is spoofing your number. If people call back about calls you never made, the reports may not be about your calls at all. See caller ID spoofing.
What not to do
- Don't hide or fake your caller ID. It doesn't fix the label, telemarketing rules require caller ID, and faking it can be illegal. The glossary entries on caller ID and caller ID spoofing explain the rules; this isn't legal advice.
- Don't swap in a new number and keep calling the same way. The new one can be labeled for the same reasons.
- Don't trust a single test call. Check on more than one carrier before you decide a number is clean or flagged.
- Be wary of promises to remove it. Carriers and their analytics partners set the label, so no one else can promise to take it off.
What to expect
There is no published timeline. Once a number's calling looks like normal business calling again, a label can lift, but no one can promise when, or on which network first.
For a number your customers know, waiting it out while outbound calls go out from other numbers is usually the practical choice. For a number used only for outbound calls, replacing it can be simpler, as long as the calling that caused the label changes too.
What Personnect does
No one can guarantee a number is never labeled; labels are set by carriers and their analytics partners. What Personnect does for the numbers your team calls from:
- Numbers registered in your company's name with Verizon, AT&T and T-Mobile.
- New numbers are eased in, calls are spread evenly across your numbers, and flagged numbers are rested until they're clean, automatically.
More on the main Spam Likely page.
Questions, answered
How long does it take for Spam Likely to go away?
There's no fixed time. The carrier, or its analytics partner, decides, and each network decides on its own. What you can do is change the calling that led to the label and stop sending outbound calls from that number.
Can I pay to have Spam Likely removed?
Be wary of anyone who promises that. The label is set by carriers and their analytics partners, and no one can guarantee they'll remove it.
Will a new number fix it?
Only if the calling changes too. A new number used the same way can end up with the same label.
Does Personnect remove Spam Likely labels?
No dialer can switch a label off: no one can guarantee a number is never labeled; labels are set by carriers and their analytics partners. With Personnect, new numbers are eased in, calls are spread evenly across your numbers, and flagged numbers are rested until they're clean, automatically.