A parallel dialer for staffing and recruiting firms

Who a staffing firm is calling

On the business development side, a staffing or recruiting firm calls the people who open roles and pay to fill them: hiring managers, HR and talent acquisition leads, and operations, plant or warehouse managers who need people on a shift. At a smaller company it's often the owner or the office manager.

Their day is full of the work the open role is supposed to take off their plate. A warehouse manager is on the floor, a plant manager is covering a short-staffed line, an HR lead is between interviews. They answer when they can, and they're most open to a call when they have a role they can't fill.

What slows staffing calls down

• Timing decides the order. A role that's open today may be filled by another agency or an internal hire within days. The firm that reaches the hiring manager first has the better shot, so time on rings and voicemail is time another firm can use.
• Hiring managers move. Managers and HR leads change jobs, change sites and get promoted, so last year's client list is full of people who are gone. See data decay.
• Recruiters split their day. The people who make business development calls also screen candidates and look after placements, so calling happens in short blocks that have to count.
• The people you call are on the floor. Operations managers are away from their desk for much of a shift, and many calls end in voicemail.
• Notes pile up. Every call should leave a note about open roles, timing and who else is hiring, and typing that up after each call slows the next one.

How Personnect fits a staffing firm

Personnect is a parallel dialer for B2B outbound sales teams that calls up to five people at once per rep. In a short calling block between candidate work, the rep is connected the moment a person answers, with the contact's details already on screen, and voicemail is detected and skipped, so the rep moves on to the next contact.

Michael, the assistant built into Personnect, checks each lead's title, company and phone number before anyone dials, and every lead comes back enriched, stale or retired, with bad numbers flagged, so a rep can see who has moved on before calling them. Personnect offers lead enrichment at 15¢ a lead.

After each call, the summary, transcript and outcome of every call are logged and synced to your CRM, so the rep has nothing to type. Personnect offers native two-way integrations with HubSpot and Salesforce; any other CRM through CSV import and export, and a direct integration on request. No CRM needed: upload a list and Personnect works as your outbound CRM, with contacts, call history, outcomes and recordings in one place.

Personnect calls each contact from a local number in their own area code.

Pricing is 8.5¢ per minute on answered calls, and calls that ring out, are busy or fail cost nothing. Personnect has no seat fees, no platform fee and unlimited users, so a recruiter who only makes a few business development calls a week can still have a login without a seat fee. There is no contract and no minimum term on the usage plan.

A first line to try on a hiring manager

Hiring managers listen for one thing: the role they can't fill. Name it if you know it, or ask:

Hi, is this [first name]? This is [your name] from [your firm].

I know I'm calling out of the blue. I work with hiring managers at companies like [their company], usually on filling open roles quickly. Are you hiring for any [role type] right now, or expecting to this quarter?

If a role is open, ask what it's costing them to leave it open and who else has a say in filling it. If not, ask when they usually staff up, and call back then.

Build the rest of the script, with questions, the ask, pushback answers and a voicemail, in the free cold call script generator: pick the industry of the company you're calling and the role you're calling, such as HR or people lead or operations manager, then swap in your firm's offer.

Calling rules for staffing business development

A call to a hiring manager about your firm's services is a business development call, and rules on sales calls can apply when you call businesses too. The glossary explains the main terms, with official sources:

• TCPA
• National Do Not Call Registry
• Internal do-not-call list
• Calling time restrictions

When a hiring manager asks not to be called again, record it so no one at your firm calls them again. This isn't legal advice.