Five9 alternatives for B2B outbound sales
Five9 alternatives for a B2B outbound sales team include Personnect, Convoso, Talkdesk and Nextiva. Personnect suits sales teams that want up to five lines at once per rep, 8.5¢ per minute on answered calls and no seat fees, no platform fee and unlimited users.
| Personnect | Five9 | |
|---|---|---|
| Pricing model | 8.5¢ per minute on answered calls; calls that ring out, are busy or fail cost nothing | Five9 prices per concurrent user, and usage-based pricing may also apply.1 |
| Seat minimum | No seat fees, no platform fee and unlimited users | Five9 states a minimum of 50 seats.1 |
| Contract | No contract and no minimum term on the usage plan | Not found in our sources |
| Dialing | Up to five lines at once per rep | Five9's Predictive Dialer automates outbound dialing to increase agents' time talking to real prospects and customers.2 |
| Voicemail | Voicemail is detected and skipped, so the rep moves on to the next contact | Five9 lists answering machine detection among its agent-efficiency tools.2 |
| CRM | Native two-way integrations with HubSpot and Salesforce; any other CRM through CSV import and export, and a direct integration on request | Five9 lists CRM integration with Salesforce, ServiceNow, Microsoft, Oracle and Zendesk.2 |
Why B2B sales teams look for a Five9 alternative
Team size is the first filter.
Five9 states a minimum of 50 seats.1 Five9 prices per concurrent user, and usage-based pricing may also apply.1
If your sales team is smaller than that minimum, look at the alternatives below.
One reviewer also wrote: “Calls will sometimes not come through and go straight to missed”3 A single review isn't a verdict, but it's a fair question to ask any vendor.
Contact center dialing or a sales dialer
Choose the kind of dialing first.
Five9 offers a progressive dialer, which automatically dials one customer per available agent.2 Five9's Predictive Dialer automates outbound dialing to increase agents' time talking to real prospects and customers.2
A parallel dialer is a power dialer that calls several numbers at once, and Personnect dials up to five per rep. The rep is connected the moment a person answers, with the contact's details already on screen.
The glossary covers predictive, progressive and parallel dialers, and what an outbound call center is.
Five9 alternatives
Personnect
Personnect is a parallel dialer for B2B outbound sales teams. It works for a single rep: pricing is per minute with unlimited users, so one rep pays only for their own answered calls.
The summary, transcript and outcome of every call are logged and synced to your CRM, so the rep has nothing to type.
Convoso
Convoso describes itself as the outbound sales platform built for performance.4 Convoso says its auto dialer has four distinct dialing modes.5
Pricing and terms: Convoso does not display pricing upfront; it tailors pricing to each customer's needs, such as seats, features and integrations.6 Convoso says it primarily offers annual plans.6
Talkdesk
Talkdesk describes its platform as CCaaS for people and CXA for AI.7 Talkdesk lists an Agentic Outbound product.7
Terms: Talkdesk says no commitment or contract is required for its offer for businesses under 50 employees.8
Nextiva
Nextiva describes itself as a unified customer experience management platform.9 Nextiva lists progressive and predictive dialing on its Professional plan.10
Terms: Nextiva says annual Small Business pricing requires a paid 12-month or longer minimum term agreement.11
Questions, answered
Does Five9 have a minimum number of seats?
Five9 states a minimum of 50 seats. [1]
How is Five9 priced?
Five9 prices per concurrent user, and usage-based pricing may also apply. [1] Personnect charges 8.5¢ per minute on answered calls, with no seat fees, no platform fee and unlimited users.
Is there a Five9 alternative for a small B2B sales team?
Personnect works for a single rep: pricing is per minute with unlimited users, so one rep pays only for their own answered calls. Talkdesk says no commitment or contract is required for its offer for businesses under 50 employees. [8]
Does Personnect detect voicemail like Five9?
Five9 lists answering machine detection among its agent-efficiency tools. [2] In Personnect, voicemail is detected and skipped, so the rep moves on to the next contact.
Where these facts come from
Facts about other products come from their own websites; buyer quotes come from public review pages. Each was checked on the date shown.
- Five9: five9.com/pricing · checked
- Five9: five9.com/products/capabilities/outbound-contact-center · checked
- Trustpilot review of Five9 · checked
- Convoso: convoso.com · checked
- Convoso: convoso.com/advanced-features/multiple-dialing-modes · checked
- Convoso: convoso.com/pricing · checked
- Talkdesk: talkdesk.com · checked
- Talkdesk: talkdesk.com/pricing · checked
- Nextiva: nextiva.com · checked
- Nextiva: nextiva.com/products/voip-call-center-solutions · checked
- Nextiva: nextiva.com/pricing · checked