Subprocessors

01What this list covers

This page lists the kinds of companies Personnect uses to provide the Services, what each does for us, and the personal data it receives. It is Annex III of our Data Processing Addendum, which is part of our Terms of Service. See also our Privacy Policy.

Each entry’s data group uses the same groups of data as the Data Processing Addendum:

• Customer data: the contact lists and contact records you upload, sync or enrich. We process it for you, as your processor.
• Call data: recordings, transcripts, call records and the other data the Services create. We hold it as a controller.
• Account data: details about your account, users, billing and verification. We hold it as a controller.
• Website data: information about visitors to personnect.ai. We hold it as a controller.

Strictly, only a provider that handles customer data is a subprocessor. We list the main providers that handle call data and account data too.

02Current list

Voice carrier

What it does for us: Telephone numbers; placing and connecting calls, including calls from the browser; storing call recordings; text-message codes that confirm a user’s mobile number; phone line-type checks for lead enrichment

Personal data it receives: Numbers dialed; caller ID; call audio and recordings; call records; users’ mobile numbers; lead phone numbers

Data group: Customer data, call data, account data

Cloud hosting

What it does for us: Runs our application and database in the United States

Personal data it receives: All data held in the Services

Data group: Customer data, call data, account data

Speech-to-text and AI providers

What it does for us: Transcribing calls; telling whether a person or an answering machine picked up; summarizing calls; lead enrichment

Personal data it receives: Call audio; transcripts; names of contacts and representatives; contact companies and titles; public profile details of leads; a lead’s phone number when you ask about that lead

Data group: Call data, customer data

Public-profile data provider

What it does for us: Lead enrichment: retrieves public professional profile information

Personal data it receives: Profile web addresses; public profile content of leads

Data group: Customer data

Payment processor

What it does for us: Card payments for adding funds and automatic top-up; invoices

Personal data it receives: Card details (held by the processor, never by us); billing details; payment records

Data group: Account data

Identity verification

What it does for us: Identity checks at sign-up, business registry checks and sanctions screening

Personal data it receives: The name of the person being checked; ID images and details; selfie; your business name, state, registration number and formation date

Data group: Account data

Email delivery

What it does for us: Sign-up codes, invitations, password resets, billing and number alerts, meeting and callback reminders, missed-call alerts and team reports

Personal data it receives: Users’ names and email addresses; email content, which can include contact names, phone numbers, companies and call notes

Data group: Account data, customer data

Error monitoring

What it does for us: Reports of application errors

Personal data it receives: Technical error reports, which can include a user identifier

Data group: Account data

Bot protection

What it does for us: Checks at sign-up and sign-in

Personal data it receives: IP address; browser and device signals

Data group: Account data

Number registration service

What it does for us: Registers the numbers we assign to you with the major carriers

Personal data it receives: Your business name, address and website; your contact person’s name and phone number; your numbers; estimated call volume

Data group: Account data

Website analytics

What it does for us: Counting visits to personnect.ai and which pages are used

Personal data it receives: IP address; device and browser details; pages viewed; the company name entered on our Get Started form

Data group: Website data

Software development tools

What it does for us: Code hosting, issue tracking and AI assistants our team uses to build, run and fix the Services

Personal data it receives: Excerpts of customer, call and account data, such as phone numbers and parts of transcripts, when we investigate a problem

Data group: Customer data, call data, account data

Business email

What it does for us: Our own mailbox, which receives notices from the number registration service

Personal data it receives: Your business details, contact names and phone numbers contained in those notices

Data group: Account data

Calendar scheduling

What it does for us: Booking a setup call with us during sign-up (offered to larger teams)

Personal data it receives: What you type into the booking form, such as your name and email address, and the time chosen

Data group: Account data

03Provider names

We do not publish the names of the providers that run the Services (our website analytics tool is named in our Privacy Policy, because its cookies are). Customers can get the name of the provider in each category by writing to contact@personnect.ai.

04Products you connect yourself

If you connect a CRM, or sign in with a Google or Microsoft account, the data you send goes to that company under your own agreement with it. Those companies are not our subprocessors, and Section 11.5 of the Terms applies.

05Changes

We update this page before a new category of provider starts processing customer data (Section 8.3 of the Data Processing Addendum), and record the change below.

06Objecting to a change

You may object to a change on reasonable data-protection grounds by writing to contact@personnect.ai. We will work through the objection with you. If we cannot resolve it, you may close your account (Section 8.4 of the Data Processing Addendum).

07Change history

Personnect.ai LLC, 8893 Cobblestone Point Circle, Boynton Beach, FL 33472